Best practices based on HP experience in ITSM consolidation

Standardizing IT Service Management

Bereitgestellt von: Hewlett-Packard GmbH Division Storage Services / Hewlett-Packard GmbH Division Storage

At some point in every IT initiative, executive managers stop asking, “Should we?”, and start asking, “How long will it take?” That is where IT Service Management (ITSM) comes in.

Enterprises have begun to reap the benefits of data center consolidation and standardization, and CIOs have turned their attention to the existence of multiple service desks and disparate IT processes and are now demanding the same efficiencies and cost savings. They are insisting to standardize and consolidate processes. So, IT operations managers must find ways to complete process improvement projects on time, within budget, and demonstrate the expected returns.

This paper explains how we achieve the goals:

  • Increase measurable IT value to the business
  • Reduce costs through service management automation
  • Lower risk through centralized and enforced processes
Standardization improves service levels, reduces costs, and enables IT to meet compliance objectives better.

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Publiziert: 01.12.11 | Hewlett-Packard GmbH Division Storage Services / Hewlett-Packard GmbH Division Storage